Find answers about shipping, returns, product care, and more.
Categories
Ordering
For standard teamwear items, our MOQ is generally 15 units per style/color. For fully custom engineered kits, the MOQ is 25 units. We offer scaled pricing tiers starting at 50 units.
You can modify your order within 24 hours of submission by contacting your dedicated account manager or emailing b2b-ops@elitekits.com.
Shipping & Delivery
Standard production lead time is 3-4 weeks from artwork approval. Shipping to European destinations typically takes 5-7 business days.
Yes, we offer express production (48-72 hours) and air freight options for urgent orders. Additional fees apply.
Customization
Yes, we accept custom fabric specifications from certified suppliers. Fabrics must meet our technical standards. Minimum order of 200 units applies.
Returns & Exchanges
We accept returns for defective merchandise within 14 days of delivery. Defective items are replaced at no cost or refunded in full.
Still have questions?
Our team is here to help. Don't hesitate to reach out.